Frequently Asked Questions
What types of products does ZEMS SOLUTIONS LLC sell?
We sell premium digital products including AI prompt packs, business startup kits, Canva templates, ebooks, digital nomad guides, fitness bundles, and video content for social media. All products are available for instant download after purchase.
How do I receive my purchase?
After completing your order, you will receive an email with a download link. You can also access your downloads from your order confirmation page. Downloads are available immediately after payment is confirmed.
Can I get a refund?
Due to the digital nature of our products, all sales are final once the download link has been accessed. If you experience a technical issue with your download, please contact us at our contact page and we will resolve it promptly.
Are your products compatible with free Canva accounts?
Most of our Canva templates are compatible with free Canva accounts. Some advanced elements may require a Canva Pro subscription. This will be noted in the product description where applicable.
Is my payment information secure?
Yes. All payments are processed securely through Shopify’s encrypted checkout. We do not store your payment details.
Do you offer VAT invoices for EU customers?
Yes. If you require a VAT invoice, please contact us after your purchase with your order number and VAT details.
Where is ZEMS SOLUTIONS LLC based?
ZEMS SOLUTIONS LLC is incorporated in the United States and serves customers globally, including across the European Union.
How can I contact you?
You can reach us via our Contact Us page. We aim to respond within 24–48 hours.